Frequently Asked Questions

How do I reserve the games I want? Is there a Security Deposit?

You simply call us at 609.947.7884.  Let us know what you would like to reserve and the date of the event.  We will take a 50%, non-rufundable, deposit, via credit card, over the phone.  We will schedule a pick up time and return time with you.  The balance is due 5 days prior to your event.

Where do I pick up and return my rentals?

Your rentals can be picked up and returned to: 

ZieglerWorld, 2540 Nottingham Way, Hamilton, NJ, 08619

When can I pick up my rentals?

You can pick up your rentals up to 2 days prior to your event and return them within 2 days of your event. When you call to reserve your rentals we will set up a time for pick up and return of the items.

Will you deliver and pick up my rentals?

We offer delivery services for locations within 5 miles of our facility.  There is a $25 charge, each way, for this service.  If your event is outside our 5 mile delivery radius, please call us at 609.947.7884 to discuss your specific requirements.

What if I don't know how to play a game?

All games come with laminated instructions.  Depending on the game, they may also have outdoor rules to post for everyone to see.

What if I don't know how to set up or use the equipment?

All equipment comes with easy to understand instructions for set up and operation.

What happens if I don't return the items on time?

If you do not return your rented items by the agreed upon date you will be charged 10% of your contracted price, for every day late. 

What happens if an item I rented gets damaged, lost or stolen?

Once you take possession of rented equipment you are completely responsible for it. Whether an item is  damaged, lost, stolen or misused (intentional or unintentional) it is your responsibility.  You will be charged the entire cost to replace the item, including delivery to our facility.  If an item is part of a set and the individual item can not be replaced, you will be charged for an entire set.

What happens if our event is cancelled or rescheduled?

If your event is cancelled, your 50% deposit is not refundable.  If you reschedule your event within 60 days of your original date, the your 50% deposit is applied to the date of your new event. If your event is rescheduled, we can NOT guarantee availability of the same contracted equipment.  We can guarantee you will receive equipment of the same value as the original contracted dollar amount for the rescheduled event.